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Frequently Asked Questions
Frequently Asked Questions
Who is ABR designed for?
America's Building Records is an organization built specifically for the U.S. Building Industry. Architects, engineers, project managers working for construction companies and developers, professionals from U.S. municipalities, and all other constituents of the U.S. Building Industry are welcome to join ABR and take advantage of the online tools and information available through the ABR portal.
Do I need to provide a credit card when I sign up for an ABR account?
No. ABR Subsciption plans are free of charge so no credit card information is required to sign up for an ABR account.
How do I cancel my account?
To submit your account cancellation, head to your account management page and select the option to cancel your subscription or contact us if you need further assistance.
What counts towards my storage limit?
If you are subscribed with an individual account, the following will count towards your storage: files you upload in Projects, drawings uploaded in the ABR Drawing Vault, your profile picture.
If you have an organization account, the following are added up for the organization's storage: marketing materials uploaded in the organization's profile, drawings uploaded in the Drawing Vault (from all users from your organizations), files uploaded to projects across all folders from all users pertaining to your organization.
What happens if I go over my storage limit?
Storage limitation for ABR subscription plans is designed in such a way that it is rarely met. However, when you approach your plan’s storage limitation you will be notified by ABR.
What’s the difference between an individual account and an organization account?
ABR members with individual accounts can take advantage of all the tools that ABR has to offer: secure storage and organization options, sharing tools, the ABR database of construction-related information, and more.
Organization accounts have multiple individual accounts associated with them. In addition to all the benefits that individual accounts have, co-workers from an organization account can easily collaborate at company level with special sharing permissions. The organization is also featured on the ABR Company Directory acting as a marketing tool to your advantage.
My company has three different locations. How many organization accounts do I need to register with ABR?
You will have to register three organization accounts - one per location.
Can I have an individual account separate from my organization account?
Yes, you can, but we recommend one account per user in order to make the most out of the ABR online tools. Your email address has to be unique, therefore you can only register once with an email account.
Where is my data stored?
All ABR data is hosted on trusted Amazon servers.
How can I be sure my data is secure?
Data transfer is via industry-standard 256-bit encryption (SSL)
Each ABR organization member and individual member is verified and activated by ABR staff
All users must be logged into ABR service in order to utilize data-available features
Only members will be able to store and retrieve electronic data
Data sharing is user-determined
In addition, Amazon's data center and services have several layers of physical and operation security.
Can I obtain a backup of my data?
Yes, each ABR member can request a backup of their data. Please allow at least 10 days for the backup to be delivered to you.
I have a storage room full of paper drawings. Can I transfer them on the ABR portal?
If you have a smart phone, scanner and computer you have all the tools you need to banish paper clutter from your life. If you don't have enough resources to go paperless, our team can help you make this transition process easier.
We offer scanning, mapping, tagging, and uploading services. Click here to find out more.
Can others download my content?
Only people you grant access to can download your content. ABR members can only request access to your content. It is your choice to grant or deny access to your files.
Can I share files with people who are not yet ABR members?
Yes, however the recipient will have to register for an account to retrieve it. No worries, they can sign up for the free individual account.
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How can I contact ABR?
You may contact us via
, by using the 'Contact Us' form below, or by calling 1-855-227-2711. Looking forward to hearing from you!
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